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  • Where are you located?
    We are located in the charming heart of the Lowcountry, Bluffton, South Carolina.
  • Who owns Flowers by Katie Ford Lowcountry?
    Hi Friend, I’m Katie. I grew up in Scranton, Pennsylvania. I now live in Bluffton, South Carolina with my husband and four awesome children. I am a passionate individual with a heart deeply rooted in the enchanting world of flowers and a fervent advocate for mental health. My journey is a harmonious blend where my love for blossoms meets a profound commitment to fostering well-being.
  • Do you offer same-day delivery?
    Yes, we offer same-day delivery for orders placed before 1 pm. Please note that same-day delivery may not be available during peak seasons or holidays.
  • Where do you deliver to?
    We provide flower delivery services to Bluffton, Beaufort, Ridgeland, and Hilton Head Island. If you're unsure whether we deliver to your location, feel free to reach out to us at at or phone at 312-343-1863 for confirmation.
  • Can I pick up my order in the floral shop?
    Absolutely, you can come pick up your order in our shop. Visiting customers bring so much joy to our day, and we'd be thrilled to see you.
  • Can I customize my floral arrangement?
    Absolutely! We offer customization options to meet your specific preferences. Contact our floral designers at or phone at 312-343-1863 to discuss your preferences, and we'll create a personalized arrangement just for you.
  • What do you do to maximize the vase life of your flowers?
    To maximize the beauty of your blooms keep the stem clean, keep the flowers out of the sun, and change the water every 2-3 days.
  • Can I include a personalized message with my order?
    Certainly! During the checkout process, you'll have the option to include a personalized message that will be attached to your floral arrangement. This adds a special touch to your gift.
  • What is your return policy?
    We take great care in crafting our floral arrangements, but if you're not satisfied, please contact us within 24 hours of receiving your order. We will work with you to address any concerns or offer a replacement.


If you have any other questions or concerns, feel free to reach out to us at or 312-343-1863.

We're here to help make your floral experience a delightful one!

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